Frequently Asked Questions

What does my party include?  We want to make your child's party special for them!  All of our parties include PRIVATE Bounce and your own PRIVATE Party Room.  Our Bounce House staff is here to assist with anything you may need!  Children will first go to the bounce area with our giant inflatables and our arcades.  Once the bounce time is over your guest will be directed to the party room for the remainder of your party.  We have several party packages available and can customize your party for your needs.

Do I need to purchase tokens for the games?  No, all of our games take quarters.  It is up to you if you want to give your guest quarters for games.  Most of our games give tickets and we have a prize redemption center.

Do I have to know a total head count and other options when I reserve my party? No. We will call you about 1-3 days before your scheduled party date for confirmation. You can upgrade your package at that time or order any additional food.

The Basic party includes up to 15 people.   What if some parents want to stay and watch? Do they count as part of the 15?  The 15 person limit applies only to those participants who are going to play on the equipment. Parents are welcome to participate and do not count as part of the 15 participants. If they choose not to participate on the equipment, they are welcome to stay and watch. However, there is not a lot of extra seating in the bounce area.  The Ultimate Party includes up to 30 children.

Can we have the bounce area for longer than an hour? Usually this is enough time.  The kids are usually non-stop during the bounce time and are hungry and thirsty by this time.  If you wish to reserve the bounce area for longer, it may be rented for 30 minutes longer for an additional $60 OR 1 hour longer for an additional $100.  However, this must be reserved when your reservations/deposit is made and depends on availability.

Can we have the party room longer? Yes, you may schedule to have the party room longer when you make reservations.  The party room may be rented for an additional 30 minutes for $25 or 1 hour for $50.  However, this must be reserved when your reservations/deposit is made and depends on availability.

Can we have the bigger party room? We will make every effort to put you in the party room that is more appropriate for the size of party that you book.  We do accept request for the larger party room but cannot guarantee it until you arrive for your party.  We try to put the larger parties booked in the larger party room but depending on reserved parties for that day it may not always happen.  We will make every effort to accommodate you and your guest.

Can we bring confetti, pinatas or other decorations for the party room?
No messy or dangerous party supplies can be brought into the party rooms. If these items are used, you will be subject to a $25 clean-up fee. Decorations cannot be placed on the walls or ceilings.  We will clean-up the party room afterwards, however, you are responsible for picking up trash such as plates, napkins, drink cans, etc. and putting them in the trash or recycling bin.  Party rooms left extremely dirty will result in a $25 clean-up fee.  We ask that you please check-out with us at the conclusion of your party.

What do you require from my guest?
Each participant must have a signed waiver in order to participate.  SOCKS are required to jump.  For GLOW parties we highly recommend each guest wear a white shirt and socks.

What is a Glow Party? Blacklights are used during the bounce time for Glow Parties.  We have new LAZER light effects in the bounce area.  Each child receives a glow necklace.  Additional glow necklaces and glow bracelets are available for an additional cost.   Additional glow party guest are $7 each.

When should I arrive? We ask that you arrive 10-15 minutes before your scheduled party time to check-in and pay for your party.  We ask that you do not arrive more than 15 minutes early, as there will likely be another group in the lobby.

What if I need to reschedule my party? To avoid additional charges, we require 7 days advance notice if you need to reschedule.  Parties must be rescheduled within 2 weeks of the original scheduled date.  Remember that your deposit is non-refundable (Sorry- no exceptions).  We will be open regardless of inclement weather but will give you the option to reschedule in extreme weather conditions.

Can participates with a cast participate? Due to safety reasons, any guest wearing a cast, splint, sling, or brace will not be permitted to participate on the inflatables.  They may attend the party and will not be charged for their attendance.

Food and Cake

Can I bring in my own food and drinks? **New option**
You are welcome to bring in your own cake. However, if you would like to serve any other food or drinks you will need to order them through us or pay the additional $25 Service Fee.  We have relationships with local restaurants to cater food. NO OUTSIDE FOOD OR DRINKS ARE ALLOWED EXCEPT FOR CAKE/CUPCAKES Unless you pay the $25 Service Fee (Sorry- no exceptions).  Hostess is subject to $25 fee if any other outside food or drinks (including bottled water) are brought into the facility.  This is to keep our party prices as low as possible for everyone.  Thanks in advance for your cooperation. Cakes can be ordered from Cakes Plus and delivered to The Caswell Bounce House for your convenience.

Do I need to bring in my own plates, napkins, and utensils? You may bring in paper products if you wish or you can purchase all of them from us for $14.  Other items such as candles, cake knife, ice cream scoop, etc. can be purchased through us for an additional charge if you do not bring them.

Can I order extra pizza once my party has begun? Pizza must be ordered in advance and paid for on arrival for your party.  If an additional pizza order is placed after your party has started there will be an extra $5 delivery charge for each additional trip after the first order.  Pizza can also be ordered during open bounce time when available (check for availability).

When do I pay? The non-refundable $50 deposit is required to reserve a Build-A-Party and Basic Party.  The non-refundable $75 deposit is required to reserve a Traditional Party, Mega Party, and Ultimate Party.  The deposit will be applied to your final cost.  All special food orders must be paid for 24 hours in advance.  The remainder amount due for your party and any pizzas, chips, drinks, ice cream, etc needs to be paid for when you arrive for your party.  If you need additional food we have available for sale during your party you can purchase it at that time.

Caintree Web Services