Frequently Asked Questions….
Are you state inspected?
Absolutely! Please make sure any inflatable company that you use is inspected. There are regulations in place to keep your kids safe and that is our #1 priority.
Do I need a generator, or can you connect to my extension cord?
We must be within 75 feet of the electrical outlet. We can only use our GFCI cords and cannot hook-up to your extension cord. We must plug directly into the outlet. Using non-GFCI cords and being over 75 feet can lead to fire hazards, improper inflation, and likely power failures. The outlet must be dedicated to the inflatable without other devices on the same outlet due to possible breaker flips. If you are not within the 75 feet, a generator is required.
Do I have to be present during the inflatable delivery?
An adult (18 years or older) must be present to show us where to set-up, sign required lease, operating rules, and provide final payment.
How do I make a reservation/payment?
A non-refundable $50 payment is required for each inflatable rental. It can be made online, over the phone, or a check can be mailed. Final payments are due upon delivery. Any checks that were sent prior to delivery must have been received by us or full payment is still due at delivery time. If you are unsure if we have received payment, check your online invoice or call prior to the event. Schools and churches are also responsible to have payment at delivery time. If paying by credit/debit card, there is an additional 5% service fee added to the remaining balance. Concessions and games require full payment at time of reservation.
Do you refund money back due to weather?
No, there will be no refunds or cancellations once the items are reserved. You are required to pay for the total amount of the rental regardless if you use it or not. In the event of inclement weather, you have the option to reschedule the rental. You must arrange this no later than 24 hours prior to the delivery time. If the unit is delivered, rescheduling is not an option, even if your event is rained out. Equipment will be rescheduled based on availability. You must reschedule the new date within 90 days for delivery within 1 year of original date.
How long can I keep the inflatable?
All our rentals are for what we consider “all day”. It is usually about 8 hours, but we are not strict on the “8-hour rule”. If you need it a little longer just let us know when you make reservations.
Will you deliver the inflatable the day before or pick-up the following day?
We work 7 days a week. We typically deliver and pick-up on the same day. It is likely the same inflatable is rented out the following day.
Is there an additional charge to keep the inflatable until the next day?
Yes, if you need the inflatable for 2 or more days there is an additional charge. We can work with you to give you a discounted rate for the second day if scheduled in advance. However, during our busy season 2nd day discounts do not apply.
I only need the inflatable for a few hours. Can I get a discount or hourly rate?
No, our expenses are the same no matter if you keep the inflatable for 2 hours or 8 hours.
How much is delivery?
Our prices include free delivery, set-up, and pick-up within 30 miles. In NC, free delivery areas include Rockingham and Caswell Counties. We also have free delivery to parts of Guilford, Alamance, and Person Counties. In VA, free delivery areas include Danville, Chatham, Axton, and Alton. If you need us to check a delivery price for you, please text us your address to 336-362-9599.
Can adults get on the inflatables?
Yes, our inflatables are big commercial size inflatables that will allow for adults to participate. However, our pumpkin inflatable does have a stricter weight limit and is designed for smaller kids.
When will I know what time you are delivering my inflatable rental?
When you make your reservation, we ask for your event time. We will contact you about a day or so in advance to schedule the delivery time (usually a 30-minute window). This way we can look at all the rentals for the day and plan accordingly to have everyone’s rental set-up prior to their start time.
My party is at 2pm but you are delivering at 11am. Does my 8 hours start at 11am?
Again, we are not strict on the “8-hour rule”. Sometimes we have multiple events that start at the same time. We may need to schedule your delivery time several hours before your event starts based on our other deliveries for the day. If your event is going to be at a park, venue, or other public area, please let us know so we can make sure we deliver and pick-up closer to the actual time of your event. We do like to have all inflatables picked up by 9pm but sometimes we are super busy and everyone’s events end at the same time.
Will you donate an inflatable for our fundraiser?
Unfortunately, we get numerous requests for donations and do not offer inflatable donations. If we did, we would not be able to afford the inspections, insurance cost, and repairs that go along with an inflatable company. However, we have several options available to work with you for fundraising. Please email us if you have questions about fundraising.